Southwest Airlines
About Southwest Business SWABIZ®

Rapid Rewards® Business Program Terms

Rapid Rewards® Business is a rewards program offered by Southwest Airlines® Co. for select, qualified Southwest® Business Customers. For purposes of these rules and regulations (hereinafter "program rules" or "rules") of Membership, the terms "Southwest," "we," "us," and "our" refer to Southwest Airlines Co., and the term "the program" refers to the Rapid Rewards Business program. The terms "Member," "Members," "you," and "your" apply to the business as a Member of Rapid Rewards Business; the term "account" refers to your Rapid Rewards Business Membership account; and the term "points" refers to the Rapid Rewards Business points in your Rapid Rewards Business account. The term “calendar year” means January 1-December 31 of each year. The term “administrator” means the administrator designated to manage your account.

Southwest reserves the right to amend, suspend, or change the program and/or program rules at any time without notice. Southwest reserves the right to end the program with six months' notice. Members do not acquire property rights in accrued points and awards. By enrolling and/or participating in Rapid Rewards Business, you agree to abide by these rules and regulations.

Reward travel using points from this program by a Passenger is subject to taxes, fees, and other government or airport-imposed charges from $5.60 per one-way trip. Applicable taxes, fees, and other government or airport-imposed charges can vary significantly based on a Passenger’s arrival and departure destination. The payment of any taxes, fees, and other government or airport-imposed charges is the responsibility of the Passenger and must be paid at the time reward travel is booked. In some instances, the government may elect to collect the fees directly from the Passenger.

For information on how Southwest collects, uses, and shares the information you provide when you become a Member, update your profile or preferences, or earn or redeem points, please review our privacy policy.

Southwest is not responsible for unauthorized access to your account and will not replace lost, misused, or stolen points or awards.

By enrolling in Rapid Rewards Business, you confirm and represent that you have the authority within your company to sign up for Rapid Rewards Business.

Membership

Initial Membership and continued Membership in the program must be approved by Southwest. Company must have a minimum of two employees that will travel on behalf of the Rapid Rewards Business Member to be considered for Membership. Third party intermediaries engaged in selling and arranging air, hotel, transportation, and other travel reservations on behalf of a business, or multiple business entities may not be enrolled as Members in the program. Members must enroll separately and except as approved by Southwest, may not pool or combine points with anyone. When enrolling, you must designate an administrator to manage your account and it is your responsibility to transition administrator responsibility as needed. Member agrees that Southwest will communicate with such administrator regarding the account, including, without limitation, about transactions, redemptions, and promotional opportunities.

A Member is limited to one account per Corporate Identification Number. A Member must provide its legal name, Corporate Identification Number, address, telephone number, and valid email address. Account specific information will be sent via email to the primary email address in the account.

Member is responsible for notifying Southwest immediately of any change of name, email address, or physical address. Name change requests must be submitted in writing to Southwest.Business@wnco.com or your dedicated Southwest Business Account Manager.. The written request must contain the Member's current contact information (name, address, telephone number, and email address if available), Rapid Rewards account number, along with photocopies of legal documentation indicating legal name. To update the Rapid Rewards Business email address and physical address, please send an email to Southwest.Business@wnco.com with the updated information.

Points do not expire. Should a Member cease to earn points going forward due to partnership changes with Southwest, the previous points earned will remain in the account for company use. Should a Member close its account, the points in the account will be terminated. As a Member of Rapid Rewards Business, you cannot have another travel agreement with Southwest Business.

All transactions and accounts in the Rapid Rewards Business program are subject to review and adjustment by Southwest at any time and without notice to the Member to ensure compliance with applicable rules. Any suspected fraud, misrepresentation, misuse, abuse, or violation of applicable rules, including, but not limited to, contracts of carriage, tariffs, the program rules, our Rapid Rewards Partners’ rules and regulations, and qualification requirements and benefits, may result in (a) cancellation of the account and any associated reservations, (b) forfeiture of (1) some or all of the accrued points in the account, (2) awards, and (3) rewards or promotional incentives, and/or (c) a delay or suspension of the processing of points and reporting and the redemption of points, awards, status benefits, rewards, and promotional incentives.

Earning Rapid Rewards Business Points

Member can only earn points from Qualifying Flights that are (a) booked by a traveler through SWABIZ.com (Southwest Airlines proprietary corporate travel booking tool), direct connect (Southwest Partner Services (SPS) is an API/Direct Connect technology that integrates into a company’s existing travel management tools) channels, or Global Distribution Channels (a channel that enables transactions between Southwest and travel agencies),  (b) provided the traveler’s Rapid Rewards account number and CID (SPS) or tour code (GDS) at the time of booking or prior to the commencement of travel, and (c) flown by such traveler, regardless of who purchased or paid for the ticket.

Member will not accrue any points for any portion of the ticket that has been flown until the entire ticket has been completed (i.e., flown, refunded, a combination thereof, or used as payment toward another ticket). If the Member fails to take action to complete the partially flown ticket before the ticket expiration date, the Member will not accrue any points for the flown portion of the expired ticket. Cancellation is not considered taking action on a ticket. The actual number of points earned for each individual flight is calculated after completion of the entire ticket and is based on the final dollar amount paid for the base fare and fare product purchased for that flight. Taxes and fees imposed by the United States and foreign governments, including, without limitation, airport-assessed Passenger Facility Charges (PFCs), federal segment fees, the government-imposed September 11th Security Fee, and other taxes and fees are not eligible to earn points. Any changes to the original booking that result in a change in fare will result in a change to the number of points earned.

Qualifying flights means flights paid entirely with dollars, Southwest LUV Vouchers, gift cards or travel funds, and with no portion of the purchase price paid for with Rapid Rewards points or Rapid Rewards Business points. Nonrevenue travel, including, without limitation, Reward travel, is not eligible for earning points. Other travel not eligible for earning points includes, but is not limited to, charter flights, service-charged, reduce-rate, trade out, and extra seat.

Buying and Donating Rapid Rewards Business Points

Point purchases must be paid for with a credit card and can only be made to supplement any point deficit in order to purchase a flight during the booking process through SWABIZ.com. Rapid Rewards Business points will be offered in blocks of 1,000 during promotional periods and 500 when off promotion with a minimum purchase of 2,000 points and a daily maximum of 60,000 points combined for point purchases. Point value will be quoted in USD and transactions will be settled in USD. The summary of pricing may be different from what the Member is charged due to the exchange rate associated with purchases made with a credit card issued through a foreign bank.

Points may not be transferred in a bankruptcy or as part of a settlement.

A Member may donate points only to those preselected charities chosen by Southwest and no other charities may receive donations through the program. The donating Member’s account will be reduced by the number of points donated to the charity. A Member must affirmatively select the charity to receive a donation of points from the menu of options given on a Southwest website. Unless Southwest and a charity jointly announce otherwise, no portion of the purchase price that a Passenger pays for a ticket is paid to any charity or may automatically generate points for any charity, even those Southwest preselects as eligible to participate in the program.

Southwest reserves the right to change the charities that are eligible to participate in the program at any time without notice. Southwest makes no representation as to the tax consequences of a donation of points. Member should seek tax advice regarding the tax consequences of donating points to a charity through the program. A charity receiving points in the program does not acquire property rights in accrued points and awards. Southwest is not responsible for the products and services offered by participating charities. Southwest does not endorse, expressly or implicitly, any product, service, company, opinion or political position of any participating charity or any of their affiliates.

Redeeming Rapid Rewards Business Points

Points can only be redeemed by administrator or a full access travel manager designated by administrator on SWABIZ.com via your company CID for any available seat on any flight booked through Southwest and for any other products or services approved by Southwest. Number of points required to redeem for reward flights may vary based on destination, time, day of travel, demand, fare class, point redemption rate, and other factors. For the avoidance of doubt, points earned through the Rapid Rewards Business Program do not count towards A-List status, A-List Preferred status or Companion Pass®.

For reservations booked using Rapid Rewards Business points, administrator or a full access travel manager designated by administrator must make any changes to the itinerary after booking on SWABIZ.com.

The number of points required to purchase a reward flight is subject to change at any time until the booking is confirmed. Additionally, any changes to the itinerary after the initial booking may result in a change to the amount of points required to purchase the reward flight.

Special fares, such as infant, child, military, and government fares are not eligible to be purchased with points. Other travel not eligible for purchase with points includes, but is not limited to, charter flights, group travel, vacation packages, service-charged, reduced-rate, tradeout, and travel purchased through a travel agent.

Additional Program Rules and Regulations

Southwest may from time to time offer "bonus" points or promotional awards, programs, or incentives for Members' use. Such offers are not a part of the program’s formal award structure and may be temporary. Southwest reserves the right to modify or eliminate such offers at any time. These offers are void where prohibited by law. At no time may a Member sell, purchase, redeem, broker, or barter his or her points or awards, for cash or other consideration. Points and awards have no cash value and are void if sold, purchased, brokered, or bartered. In addition, such actions may result in the termination of Member's account, regardless of whether or not the transaction is completed. Any such points or redemption of points are void if transferred for cash or other consideration. Violators may be liable for damages and litigation costs, including Southwest’s attorney's fees incurred in enforcing this rule.

By enrolling in the Rapid Rewards Business program you acknowledge that: (i) the program is not mandatory in order to purchase any ticket on Southwest; (ii) all transactions and activities relating to the program will be deemed to take place exclusively in the state of Texas, United States of America, regardless of where any Member may be located or reside or the destination or origin of any flight; (iii) all monetary amounts and fees relating to such transactions will only be expressed and processed in US dollars and Southwest is not responsible for any exchange rate fluctuations that may affect the value that any Member receives in any other currency; and (iv) your credit card company or bank may charge you fees or charges related to your transactions as a Member and you will be solely responsible for any such fees or charges.

Any and all matters arising out of or relating to the program rules and/or the subject matter hereof shall be governed by, construed, and enforced in accordance with the laws of the United States of America and, to the extent not preempted by Federal law, the laws of the State of Texas without regard to conflict of law principles, regardless of the legal theory upon which such matter is asserted.

You and we consent to the personal and exclusive jurisdiction and venue of the state and federal courts within Dallas County, Texas. You and we also agree to litigate any disputes between or involving you and us exclusively in the state and federal courts within Dallas County, Texas. You agree that any cause of action arising out of and/or relating to this program must be commenced within two (2) years after the cause of action accrues. Otherwise, such cause of action is permanently barred.

Limitations of Our Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SOUTHWEST BE LIABLE TO YOU FOR, and you hereby waive any claims against Southwest for, ANY LOSS, DAMAGE, OR INJURY OF ANY KIND (WHETHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, CONSEQUENTIAL OR PUNITIVE LOSSES OR DAMAGES, LOST REVENUE OR PROFITS, OR LOSS OF DATA) ARISING OUT OF OR IN CONNECTION WITH (A) YOUR PARTICIPATION IN THE PROGRAM (INCLUDING, BUT NOT LIMITED TO THE ACCURAL OR USE OF POINTS OR ANY TRAVEL OR TRAVEL-RELATED ACTIVITIES IN CONNECTION WITH THE PROGRAM), (B) THE ACTS, OMISSIONS, PRODUCTS, OR SERVICES OF ANY PERSON OR COMPANY RENDERING SERVICES OR PROVIDING OFFERS IN CONNECTION WITH THE PROGRAM; (C) YOUR USE OF, OR INABILITY TO ACCESS OR USE, THE WEBSITE OR ANY CONTENT AVAILABLE ON OR THROUGH THE WEBSITE, (D) A THIRD PARTY’S UNAUTHORIZED ACCESS TO YOUR INFORMATION, OR (E) SOUTHWEST’ ACTS OR OMISSIONS IN CONNECTION WITH THE PROGRAM, EVEN IF SUCH DAMAGES WERE FORESEEABLE OR SOUTHWEST HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.

Without limiting the generality of the foregoing, if Southwest improperly denies a Member points, Award Travel, or some other benefit, the Member's exclusive remedy shall be the issuance of the improperly denied points, Award Travel, or such other alternative benefit as determined by SOUTHWEST in its sole discretion and SOUTHWEST shall have no additional liability whatsoever.

THE LIMITATIONS SET FORTH IN THIS SECTION SHALL APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER THE ASSERTED LIABILITY OR DAMAGES ARE BASED ON CONTRACT, INDEMNIFICATION, TORT, STRICT LIABILITY, STATUTE, OR ANY OTHER LEGAL OR EQUITABLE THEORY.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

NO TRIAL BY JURY:

YOU WAIVE A TRIAL BY JURY IN ANY ACTION OR PROCEEDING BETWEEN YOU AND SOUTHWEST ARISING OUT OF AND/OR RELATING TO THIS PROGRAM.

NO CLASS ACTIONS:

YOU WAIVE ANY RIGHT TO PURSUE DISPUTES ON A CLASSWIDE BASIS. YOU AGREE THAT NO CLAIM OR DISPUTE ARISING OUT OF AND/OR RELATING TO THIS PROGRAM MAY BE JOINED WITH A CLAIM OR DISPUTE OF ANY OTHER PERSON OR ENTITY, AND YOU MAY NOT ASSERT A CLAIM IN A REPRESENTATIVE CAPACITY ON BEHALF OF ANYONE ELSE IN ANY LAWSUIT OR OTHER LEGAL PROCEEDING.

The program rules, together with the Member’s enrollment, the terms and conditions on Southwest.com, SWABIZ.com, and our Rapid Rewards Partners’ rules and regulations, represent the entire, integrated agreement between the parties relating to the program, and shall supersede all prior representations, understandings, or agreements pertaining thereto, either oral or written. No other covenants, warranties, undertakings, or understandings may be implied, in law or in equity.

If you have any questions regarding the program, visit the Rapid Rewards Frequently Asked Questions page at Southwest.com.


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